Shipping policy
Shipping Policy
Since every pair at KixCustom is hand-painted and made to order, please note that shipping time is separate from — and begins after — production is complete.
Order Timeline
| Stage | Time |
|---|---|
| Processing | 1–2 business days |
| Production (hand-painted) | 3–7 business days |
| Shipping | See options below |
Shipping Options
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 12–17 business days | $6.50 |
| Priority Shipping | 7–10 business days | $12.95 |
Shipping times are estimates counted from the day your order ships (after processing and production), not from the day the order is placed.
International Shipping
We ship worldwide. International orders may take longer depending on destination and local customs processing. Any customs fees, import duties, or taxes charged by your country are the responsibility of the customer and are not included in your order total.
Order Tracking
Once your order ships, you'll receive a tracking number by email. You can also check your order status anytime on our Order Tracking page.
Delays
While we do our best to meet the timelines above, occasional delays may occur due to high order volume, holidays, weather, or carrier issues. We'll do our best to keep you updated if this happens.
Lost or Missing Packages
If your tracking shows your order as delivered but you haven't received it, please check with neighbors or your local carrier office first, then contact us within 14 days so we can help investigate.
Questions?
Our team is happy to help with any shipping questions.
📧 support@maxkickz.com
📞 +1 (928) 543-9399