Return policy
Return Policy
At KixCustom, every pair of sneakers is hand-painted and made to order specifically for you. Because of this, our return policy is limited to cases where the product is defective or damaged.
What's Covered
We accept returns or exchanges only for:
- Items that arrive damaged during shipping
- Items with a manufacturing defect (e.g. paint peeling, application error, wrong design produced)
What's Not Covered
Since each pair is custom-made to your specifications, we're unable to accept returns or exchanges for:
- Change of mind after your order has been placed
- Incorrect size selected at checkout
- Dissatisfaction with a design that was approved before production
How to Request a Return
- Contact us within 14 days of delivery at support@maxkickz.com.
- Include your order number and clear photos showing the damage or defect.
- Our team will review your request, usually within 1–2 business days.
- Once approved, we'll arrange a replacement or refund, depending on the issue and your preference.
Cancellations
Orders cannot be cancelled or changed once placed, as production begins shortly after your order is confirmed. Please double-check your design, size, and shipping details before completing your purchase.
Need Help?
Our team is happy to answer any questions about a return or your order.
📧 support@maxkickz.com
📞 +1 (928) 543-9399