FAQs

Frequently Asked Questions

Do you sell ready-made sneakers, or is everything custom?
Every pair at KixCustom is made to order. We don't keep pre-painted stock — each design is created specifically for you once your order is placed.

How long does it take to get my custom sneakers?
Your order goes through 3 stages:

  • Processing: 1–2 business days (we confirm your design and prepare for production)
  • Production: 3–7 business days, depending on the design (hand-painted one pair at a time)
  • Shipping:
    • Standard Shipping: 12–17 business days — $6.50
    • Priority Shipping: 7–10 business days — $12.95

Can I customize the design myself?
Absolutely. You can send us your own ideas, reference images, or colors, and our artists will bring your vision to life. If you're not sure what you want, we're happy to suggest designs based on your style.

What materials/shoes do you use?
We can customize a wide range of sneaker types and brands — just let us know your preferred shoe when you place your order. We use high-quality, custom-grade paint designed to be flexible and durable on sneaker material.

Can I send my own sneakers to be customized?
Yes! Simply send us the design or reference images you'd like, and our team will create a matching product link for you to place your order.

How do I make sure the size is right?
Since these are made-to-order, please double-check your size before ordering — sizing follows standard US/EU shoe sizing. Contact us if you're unsure; we're happy to help you choose.

Can I cancel or change my order after placing it?
Because each pair is custom-made specifically for you, orders cannot be cancelled or changed once placed — production begins right after your order is confirmed. Please make sure your design, size, and details are correct before checking out.

Can I get a refund or exchange?
As custom items, we generally do not accept returns, refunds, or exchanges — except in cases of damage or a manufacturing error on our part.

Do you offer rush orders?
We don't charge extra rush fees — instead, simply choose Priority Shipping at checkout to have your order shipped faster once production is complete.

Do you ship internationally?
Yes, we ship worldwide! Delivery times may vary depending on your location.

How can I track my order?
Once your pair ships, you'll receive a tracking number by email. You can also check your order status on our Order Tracking page.

Still have questions?
Reach out anytime — we're happy to help.
📧 support@maxkickz.com
📞 +1 (928) 543-9399