FAQ

Who Operates KixCustom?

KixCustom is operated by Cosa Media LLC, a United States limited liability company.

Business Mailing Address:

1001 S Main St
Kalispell, MT 59901
United States

Are Your Products Made to Order?

Yes.

Our custom products are produced individually after an order is placed rather than being mass-produced and held in large quantities.

Are the Sneakers Hand-Painted?

Many of our designs include hand-painted or other handcrafted finishing.

The exact customization process depends on the product design shown on the product page.

Who Produces and Ships the Products?

KixCustom works with specialized sourcing, production, quality-control, and fulfillment partners that assist with producing and delivering our made-to-order products.

Depending on the order, production and fulfillment may take place at a partner facility outside the United States.

KixCustom remains responsible for customer support and your overall order experience.

Why Might My Order Ship From Outside the United States?

Our legal business entity is based in the United States, while some of our made-to-order products are produced and fulfilled through specialized international production and fulfillment partners.

For this reason, the shipping origin shown in tracking information may differ from our United States business mailing address.

How Long Does Production Take?

Order processing normally takes 1–2 business days.

Handcrafted production normally takes approximately 3–7 business days.

Shipping time begins after production is completed.

How Long Does Shipping Take?

Standard Delivery normally takes approximately 12–17 business days after production and costs $7.50.

Priority Delivery normally takes approximately 7–10 business days after production and costs $14.80.

Can I Cancel My Order?

Cancellation requests must be submitted within 24 hours of placing the order.

Because products are made to order, cancellation cannot normally be guaranteed after production or customization has started.

Please contact us as quickly as possible if you need to request a cancellation.

Can I Return a Custom Product?

Because our products are made specifically for each order, custom and personalized products are generally not eligible for return because of change of mind, an incorrectly selected size, or incorrectly submitted personalization information.

If we send the wrong product, wrong size, incorrect customization, or the item arrives damaged or has a genuine defect, please contact us within 14 days of delivery.

What Happens If I Receive the Wrong Size?

If the size delivered is different from the size shown on your confirmed order, contact us and we will review the issue.

If the customer selected the incorrect size when placing the order, the product is generally not eligible for return because it was made specifically for that order.

Can I Request My Own Design?

Custom design availability depends on the request.

You may contact our support team with your idea or reference material, and we will let you know whether the request can be produced.

Customers must have the necessary rights or permission to use any artwork, logo, image, character, or other protected material submitted for customization.

Will Every Handmade Pair Look Exactly the Same?

No two handcrafted products are completely identical.

Small variations in brushwork, color placement, texture, decorative placement, or hand-applied details are normal and are part of the handmade process.

How Should I Clean My Custom Sneakers?

Clean your sneakers gently with a soft cloth or soft brush, mild soap, and lukewarm water.

Avoid machine washing, tumble drying, strong chemicals, excessive moisture, prolonged soaking, and direct heat.

Are the Sneakers Waterproof?

No.

Protective finishing may help with light moisture, but custom sneakers should not be considered fully waterproof.

How Do I Contact Support?

Email: support@kixcustoms.com

Phone: +1 (928) 543-9399